**Emotional Intelligence for Managers**

**Emotional Intelligence for Managers**

You know that feeling when a team member storms out of a meeting, or when you can sense the tension in the room but can't quite put your finger on what's wrong? As a manager, you're dealing with emotions all day long - yours and everyone else's. But here's the thing: most of us were never actually taught how to handle the emotional side of leadership.

I've watched countless managers struggle with this. They're great at the technical stuff, know their KPIs inside out, but when someone breaks down in tears during a performance review or when team dynamics go sideways, they're lost. That's where emotional intelligence comes in, and honestly, it's not some fluffy concept - it's a practical skill set that'll make your job so much easier.

Think about your last really difficult conversation at work. Maybe it was telling someone their work wasn't up to scratch, or dealing with conflict between team members. How did that go? If you're like most managers, you probably walked away feeling like you could've handled it better. That's normal, but it doesn't have to stay that way.

This training focuses on real situations you face every day. We'll work through scenarios like managing someone who's consistently negative, having those awkward conversations about performance, and reading the room when your team's stressed or disengaged. You'll learn to pick up on the subtle signs that tell you what's really going on with your people, because let's face it - they're not always going to tell you straight up.

The best part? When you get better at emotional intelligence for managers, everything else becomes easier. Your team trusts you more, conflicts get resolved faster, and you'll find yourself less drained at the end of each day.

**What You'll Learn**

You'll discover how to recognise your own emotional triggers and manage them before they derail important conversations. We'll show you how to read body language and tone so you can address issues before they blow up. You'll practice having difficult conversations with confidence and learn techniques for managing difficult conversations that actually resolve problems instead of making them worse.

You'll also learn how to create an environment where people feel safe to be honest with you, which means fewer surprises and better team performance. We cover practical tools for giving feedback that people can actually hear and act on, plus strategies for managing your own stress when things get heated.

**The Bottom Line**

Location: Available in Brisbane

This isn't about becoming a therapist for your team - it's about becoming the kind of manager people actually want to work for. When you understand the emotional dynamics at play in your workplace, you'll make better decisions, have stronger relationships with your team, and probably sleep better at night knowing you're handling things well. Most importantly, you'll see real improvements in team performance because people do their best work when they feel understood and supported.