Managing Difficult Conversations Training - Melbourne

Managing Difficult Conversations Training - Melbourne

You know that sinking feeling when you realise you need to have "the conversation" with someone at work. Maybe it's addressing poor performance with a team member, giving feedback to a colleague who's been dropping the ball, or dealing with a customer who's completely lost it. Your stomach knots up, you rehearse what you're going to say about fifty times, and then half the time you either avoid it completely or it goes completely sideways.

Here's the thing - difficult conversations don't have to be that difficult. They're just conversations that require a bit more skill and preparation than your average chat about the weekend. The problem is, most of us never actually learned how to have these conversations properly. We wing it, hope for the best, and then wonder why things got heated or nothing actually changed.

This training is about giving you the tools and confidence to handle these conversations like a pro. You'll learn how to prepare properly, keep things calm and focused, and actually get the results you need. Whether you're dealing with underperformance, managing workplace anxiety situations, or just need to clear the air with someone, you'll walk away knowing exactly how to approach it.

What You'll Learn

You'll discover how to prepare for difficult conversations so you're not caught off guard or fumbling for words. We'll cover how to stay calm under pressure and keep the conversation on track, even when the other person gets defensive or emotional. You'll learn specific techniques for giving feedback that actually leads to change rather than just making people feel bad.

We'll also work on how to listen properly during these conversations - because half the battle is understanding what's really going on from the other person's perspective. You'll practice how to ask the right questions to get to the heart of issues and how to find solutions that work for everyone involved.

The training includes real scenarios you'll likely face, so you can practice in a safe environment before you need to use these skills for real. You'll learn how to handle everything from managing difficult conversations with direct reports to navigating tricky situations with your boss or clients.

The Bottom Line

By the end of this session, you'll have a clear framework for approaching any difficult conversation with confidence. No more losing sleep over these discussions or avoiding them until they become bigger problems. You'll know how to have honest, productive conversations that actually solve problems rather than create new ones. Most importantly, you'll feel equipped to handle whatever workplace challenges come your way.