Emotional Intelligence for Managers Training Course

Emotional Intelligence for Managers Training Course

You know that feeling when you're trying to manage a team member who's clearly struggling, but every conversation seems to make things worse? Or when you can sense the tension in a meeting but can't quite put your finger on what's really going on? If you've been there, you're not alone. Most of us weren't taught how to read the emotional landscape of our workplace, let alone navigate it effectively.

Here's the thing - technical skills might get you promoted to management, but it's your emotional intelligence that'll determine whether you actually succeed in the role. You've probably seen brilliant managers who seem to have this sixth sense about their team. They know when someone's about to burn out before it happens, they can defuse conflict before it explodes, and somehow they get the best performance out of everyone. That's not magic - that's emotional intelligence in action.

This training isn't about becoming a workplace therapist or learning to "manage feelings." It's about developing the practical skills that help you understand what's really happening beneath the surface. When Sarah from accounting starts missing deadlines, is it because she's overwhelmed, confused about priorities, or dealing with something personal? Your response will be completely different depending on what's actually going on, and getting it wrong can damage both performance and relationships.

We'll work through real scenarios you face every day. Like how to have that difficult conversation with a team member whose attitude is affecting everyone else. Or how to recognize when your own emotional state is clouding your judgment during high-pressure situations. You'll learn to pick up on the subtle cues that tell you when someone's disengaged, stressed, or ready to quit before they even know it themselves.

What You'll Learn

You'll discover how to read body language and tone that reveals what people aren't saying out loud. We'll cover practical techniques for managing your own emotional responses when things get heated or stressful. You'll learn how to create psychological safety in your team so people actually tell you what's going on instead of pretending everything's fine. We'll also dive into motivation techniques that work because they're based on understanding what actually drives each individual on your team.

You'll practice giving feedback that doesn't put people on the defensive, and learn how to handle your own frustration when team members aren't performing. We'll cover how to spot the early warning signs of burnout, conflict, and disengagement, plus what to do about each one. And perhaps most importantly, you'll develop the self-awareness to recognize when your own emotions are helping or hurting your leadership effectiveness.

The Bottom Line

After this training, you'll have a toolkit of practical skills that make managing people feel less like guesswork and more like a learnable skill. You'll be able to have tough conversations with confidence, spot problems before they become crises, and create the kind of work environment where people actually want to do their best work. Plus, you'll probably find that work becomes less stressful for you too, because you'll understand what's happening around you instead of constantly feeling caught off guard.

Available in Melbourne, Sydney, Brisbane, Perth, Adelaide, Canberra, and Online.